change of delivery time

When we asked our customers what improvements they would welcome the most, the most common answer was changing the delivery time of their order. Although this was possible before, simplifying this process was an obvious choice! Sometimes it just happens that we have to take care of something unexpectedly and the scheduled arrival of the courier doesn't quite fit our plans. Well, plans change. But that is why we are here for you. So from now on, you can easily make this change online, through your customer account.

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• - Click on the icon in the top right corner of the page 

• - Enter the My Account section

• - In the customer profile, select Current Order

• - Click on the Edit Order button 

• - Select Change delivery time

• - Select the new, convenient time

• - And you are DONE ☺

 

Although we would like to accommodate you 100%, the online system requires certain measures and exceptions, which we have summarized for you below. In the event that it is no longer possible to change your order, do not forget that you can still contact our colleagues on the customer service line, who always try to resolve everything to your full satisfaction.

 

• - Unfortunately, the delivery time cannot be changed if we have already started preparing your purchase, or it is on its way to you

• - You can only choose from delivery times on the same day (i.e. an order for Monday between 9–10 can be changed to any Monday time, but not to Sunday or Tuesday)

• - It is not possible to choose delivery slots that are in a more expensive category than the original one

• - The new delivery time cannot be changed to express delivery